Return policy

This Policy sets out how Treelium processes returns, when the minimum return requirements are met. We may change this policy at any time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Returning  a product with Treelium is easy. If for any reason you need to return a product send your request to info@treelium.ch with the following details:

• Purchase order number 
• Reason of the return

Return conditions: 

• All products must be returned in their original condition, without having been altered in any way
• All products must be returned using original packages both internal and external

You have 30 (thirty) calendar days -  from the day you have received the order - to submit a return request. If this time frame is not respected, your request is not eligible for refund unless or eventually accepted at the discretion of Treelium.

We try our best to accept all returns however if a product is received in an unsuitable condition we have to decline the return. The products not eligible for refund will be at your disposal for collection at Treelium warehouse.  

Once your return request is processed and accepted by Treelium you shall proceed with the shipment of the products. 

You have 15 (fifteen) calendar days - from the day from the email of the return acceptance is sent - to deliver the products to Treelium. If this time frame is not respected, Treelium is entitled to cancel your return process and/or refuse the parcel. This applies regardless of whether, for reasons outside our control you have not received that email.

You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non-refundable. To ensure a safe arrival of your product to our warehouse you should always consider using a trackable shipping service.

Once your return is received at Treelium warehouse a quality check is performed. The products which  meet all the minimum conditions (see art. 1) required for the return will be eligible for a refund. You will receive confirmation of the approval or rejection of your request by email.

Our goal is to process the refund within 7 (seven) business days after the quality check is completed. 

The refund is always credited on the payment with which the original purchase was made. You acknowledge and accept that It may take some time before your refund is officially posted depending on the payment method to perform.

Refund is not granted for:

• Sale products 
• Product not in its original condition, is damaged or missing parts for reason not due to our error
• Late submission of return requests
• Late return of products related to a return request 
• Returns not previously authorized by Treelium
• Shipping cost for return

The shipping costs for the return to Treelium of a product not delivered for reasons attributable to the customer, are borne by the customer Himself. This amount will be deducted from the amount originally paid by the customer at the time of refund.

Questions about our Return Policy should be sent to us by email at info@treelium.ch or by mail to: TREELIUM ITALIA Srl - Viale Milano 24, 21100 Varese (Italy).